Warranty Agreement

This Warranty is applicable only to the original purchaser, is non-transferable and applies only to “Elemental Path” products or parts. All CogniToys registered at www.cognitoys.com will provide a 1 year limited warranty from the date in which the Dino is activated for use (via the CogniToys app) for the first time, under normal use and service against defective workmanship and material.

This Warranty does not apply to (a) consumable parts, such as batteries; (b) cosmetic damage, including but not limited to scratches and dents; (c) damage caused by use with non-Elemental Path products; (d) damage caused by accident, misuse, unreasonable use, immersion in water, neglect, abuse, battery leakage, or improper installation, improper service, or other external causes; (e) damage caused by operating the product outside the permitted or intended uses described by Elemental Path in the owner's manual; (f) a product or part that has been modified (g) defects caused by normal wear and tear or otherwise due to the normal aging of the product; or (h) if any Elemental Path serial number has been removed or defaced.

Prior to returning a product for any reason, please contact the Elemental Path Customer Support Department by emailing them at support@elementalpath.com or contacting the Customer Support Center at (Customer Support Number). If the service representative is unable to resolve the issue, you will be provided instructions on how to return the product and have it replaced under Warranty. Return of the product under Warranty must adhere to the following rules:

  • If Elemental Path believes that there may be a defect in the materials or workmanship of the product and can confirm the purchase date and location of the product, we will at our discretion replace the product with a new unit or product of comparable value. A replacement product or part assumes the remaining Warranty of the original product or 30 days from the date of replacement, whichever provides longer coverage. Replacement may consist of replacing like product or of comparable value.

THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. IF ELEMENTARY PATH CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPLACEMENT SERVICE AS DETERMINED BY ELEMENTARY PATH IN ITS SOLE DISCRETION.

To the extent permitted by law, Elemental Path will not be responsible for direct, special, incidental or consequential damages resulting from any breach of Warranty or condition, or under any other legal theory, including but not limited to loss of profits.

Any disputes resulting from this Warranty shall be subject to the final and conclusive determination of Elemental Path.

03/18/16

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.