CogniToys Return and Refund Policy

We want you to be completely happy with your order. If for some reason you are not completely satisfied, you may return items purchased through Elemental Path and CogniToys Website within 30 days of receipt for a refund or exchange.

Reasons for returns

  • Incorrect Product Received: Please contact CogniToys Support at info@elementalpath.com. Once we have confirmed the wrong product was shipped, we will ship the correct item based on availability 
  • Defective Item: Please contact CogniToys Support at info@elementalpath.com.
  • Product received Damaged: Customers should refuse any damaged packages. If you are unable to refuse delivery (not home, etc) immediately notify FedEx regarding the damage then notify CogniToys Support as per above and we will ship replacement.

Return instructions:

  • Toy must be in its original condition
  • All return requests must be include your name, address, and reason for the return. 
  • Toy must be returned with original packaging and all paperwork included with the toy (manual, etc) and original packing slip.
  • Any return which does not include the items listed above cannot be returned or replaced.
  • Remove all batteries and accessories from your product. Any batteries, accessories, or store bought items returned with your product cannot be returned or replaced.
  • Place the product in a shippable carton, if possible use the carton that you received the product in.
  • Please return the product using the label you receive after your return request was submitted. 
  • Once we receive your package, credit will be issued to the original account billed for the product.
  • If you do not use the label provided to re-ship your product, any shipping charges you incur are not refundable.

 

 

 

 

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    Todd Cleckner
    Edited by Todd Cleckner
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